TES IT Support - School of Architecture, Planning and Landscape Architecture

Position Title: TES IT Support - School of Architecture, Planning and Landscape Architecture

Estimated Hours Per Week: 40

Anticipated Length of Assignment: May 2025

Job Summary: This position provides and delivers advisory/technical assistance to employees and students to guarantee swift resolution of issues. This position will also offer aid for in-class technology, student computers, printer systems, plotters, and faculty tech needs, encompassing the setup and tuning of classroom elements as well as the configuration and diagnostic of client hardware. Alongside this, the role will collaborate with the APLA End Point Support Analyst to identify technological challenges and devise solutions aligning with the School’s objectives.

Essential Functions: The role involves providing support to both employees and students for desktops/printers/plotters along with classroom technology, which encompasses:

• Upkeep of classroom technology; this includes updating workstations, maintaining projectors, and addressing issues during system downtime.
• Identifying the root causes of issues by conversing with users and collaborating with internal support teams or vendors to rectify these issues.
• Replenishing consumables in our array of printing areas when depleted, which includes large format plotters.
• Offering immediate technical help to students and staff during business hours for software and equipment crashes.

Minimum Qualifications:

• Associate’s degree in information technology or similar field
• Excellent writing and communication skills
• Background in IT

Desired Qualifications:

Software Experience:

• CAD Software
• 3D Modeling Software
• Office 365
• MMD Management (Jamf or InTune)
• An understanding of Enterprise Networks (Active Directory)

Hardware Experience:

• Windows and MacOS
• Large Format Plotters
• Laser Printers
• 3D Printers
• Laser Engraving Systems

Salary Range: $20.00/hour

Work Hours: 7:45am - 4:45pm

City position is located in: Auburn

State position is located: Alabama

Posting Date: 08/26/2024

Equal Opportunity Compliance Statement: AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community.

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