Community Manager, Development

Community Manager, New Development

Cardinal Group Companies

Position:
Community Manager, New Development

Reports To:

Portfolio Manager

Compensation:
Salaried / Exempt plus bonus potential

Summary As a New Development Community Manager, you are primarily responsible managing all phases of onsite operations, including personnel, leasing, maintenance, finances, administration, and risk management during lease-up and development of an off‑campus student housing community in Auburn, AL. Further, the incumbent is responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents.

This is accomplished by effectively directing and coordinating the community's overall operational activities.

• Establish leasing benchmarks and a strategic marketing plan for achieving the budgeted occupancy goals both during lease‑up and into stabilization.
• Plan and implement grand opening events, establish in‑market partnerships with local businesses and contractors, create brand awareness through marketing outreach.
• Cultivate and maintain strong working relationships with key university departments (e.g., housing, student life, admissions) to promote the property and drive occupancy.
• Analyze market trends, competition, and other factors; utilize this information to adjust leasing and marketing strategy aimed at remaining competitive.
• Demonstrate a positive, professional, and client‑oriented attitude about the company with team members, residents, clients, and the public.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Direct the day‑to‑day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep.
• Develop working income for operating the property, by managing cash flow requirements and leasing strategy.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Successfully lead on‑site maintenance technicians, office staff and leasing team members.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
• Participates in Cardinal U training as required and monitor Team Member participation in Cardinal U.

• Four (4) years’ experience in property management, with at least 2 years focused specifically on off‑campus student housing experience in new developments. Must have a strong working knowledge of leasing, marketing, construction, residential law and resident relations.
• Working knowledge of property management software;
  Entrata and Yardi is preferred.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Ability to note deviations from financial plan, determine causes and to provide recommendations to the company on required action plans.
• Strong written and verbal communications skills.
• Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving.
• Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
• Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely.
• Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through.
• Excellent time management and general organization skills.
• Neat, professional appearance.
• Strong client relations skills and previous supervisory experience is required.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

The work environment characteristics described here are representative of…