Customer Service​/Sales

Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates learn about products using our tools, and provide information to customers in order to sell an entire project. They greet, qualify, recommend and close every customer in their department, and handle basics in adjacent departments. They maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.

They follow safety policies, complete safety training, immediately correct hazards or report conditions to the Manager on Duty, and work safely with co-workers, vendors, and customers. They work in cooperation with their Department Supervisor and other department staff. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Provide fast, friendly service by actively seeking out customers and assessing needs.
• Learn product information using company tools and assist customers to select appropriate products or services.
• Greet, qualify, recommend and close sales to customers in the department and handle basics in adjacent departments.
• Maintain in-stock conditions, ensure areas are clean, shop-able, and safe.
• Follow safety policies and standards, complete safety training, correct hazards or report conditions to the Manager on Duty.
• Work with Department Supervisor and other department staff and coordinate with other departments as needed.

Not specified in the provided description.

Location:

Auburn, MA