Parts Specialist

Parts Specialist# Parts Specialist Heavy Machines LLC Mobile - Theodore, AL 36582## Overview Position Type Full Time Job Shift Day Education  Level High School

Travel Percentage Up to 50%
Category General Business## Description
* Answer parts telephone calls and wait on walk in customers promptly and courteously
* Assist customers by researching parts from the manufactures parts manual
* Prepare parts quotes
* Enter orders in the computer
* Coordinate setting up new customers in the computer
* Ensure customer service by suggested sales to meet the total customer needs
* Assist mechanics with parts diagrams and identifying parts accurately
* Post parts to work orders from the parts warehouse and service techs
* Support the mechanics by processing orders in a timely manner
* Physically pull parts for customers and assist in putting away stock
* Understand the computer parts system and how parts are affected by various transactions
* Ensure orders are processed with current pricing, cost and freight
* Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
* Ensure customer part requirements are on order if not in stock
* Other duties as assigned.## Qualifications
* Must have a basic knowledge of all equipment sold by Heavy Machines
* Must be able to use all reference manuals
* Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
* Excellent customer service skills to include conflict resolution is required
* Strong computer skills
* Must be a Team Player
* Able to assist with special projects as directed by Customer Service Manager
* High school diploma or GED equivalent
* Minimum of 2 years experience working in a parts and/or service background
* Preference given to candidates with a heavy truck parts and service background
* Forklift experience
* Valid Drivers License is a plus