Customer Success Executive

The Customer Success Executive will be responsible for maximizing customer lifetime value and driving revenue growth within your portfolio of post‑sales customers. This role will develop deep trusted relationships at all levels within the customer organization from C‑Level to end users‑starting from kickoff to renewal through strategic planning and guidance. Success in this role will mean happy customers that are renewing our software subscriptions and expanding into our other solutions to drive more value.

This role will be the primary point of contact for customers to ensure they implement our platform, have high enablement & adoption, realize business value and grow their relationship with HuLoop.

• Own and manage the customer relationship from onboarding to renewal.
• Build strategic relationships to become a trusted advisor within the customer organization.
• Manage onboarding and services projects alongside the service delivery team.
• Oversee strict adherence to the HuLoop implementation & customer success methodologies.
• Anticipate, track, and address potential roadblocks and rally the teams (both internal and customer) where needed to deliver the project on time.
• Close the feedback loop – take learnings from the client implementation back to HuLoop R&D and other internal teams to enable continuous improvement, feature development, and scalable implementations.

• Mitigate team conflict and communication problems.
• Manage, track, and proactively resolve project issues.
• Review documentation and project deliverables for completeness, correctness, and compliance with company standards while ensuring that the project work meets customer expectations.
• Schedule, facilitate, and document project meetings and requirements sessions.
• Collaborate with Sales, Product Development, and Customer Service teams.
• Provide regular reports on activities and progress.
• Provide input on enhancements to Project Management templates, processes, and procedures to improve the organization’s project delivery.

• Drive value:
  Align customer activities with key business objectives to create measurable outcomes and continuously demonstrate value & ROI.
• Become a thought leader within AI strategy to assist customers with success planning to help meet their organization’s goals.
• Proactively manage renewals, upselling, and expansion within your portfolio to meet department and company KPIs for retention.
• Work with customers to assist them with efficient project coordination.
• Set and manage client expectations.
• Act as a main point of contact and advocate for customers internally.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.

• Entry level

• Full‑time

• Customer Service and Project Management

• Software Development

• Medical insurance
• Vision insurance
• 401(k)