Business Service Representative

Northeast Indiana Works, Inc. (NEINW) provides oversight and management to Work One Career Centers and delivers employment and training services to job seeker and employer customers in the eleven-county region. The Business Services Team promotes the development of skilled workforce to meet the labor needs of employers and encourages their use of Work One’s services and programs. The team delivers direct services to employers while servicing as their liaison to the Work One Center.

The business services representative is responsible for promoting Work One services to employers in Dekalb, Lagrange, and Steuben Counties.

Shift and Compensation Mon-Fri 8:00am to 4:30pm $38,000 a year

Promote the NEINW and Work One Northeast vision, mission, objectives, programs and services through effective presentations to public groups, partners, local elected officials, and employers

Partner with local economic development professionals, local elected officials and company management teams on business attraction, retention and expansion initiatives. Provide labor market information, workforce skills availability, and Work One services.

Recommend and assist in the development of new business services and workforce development tools to advance business-driven systems through research, program development, coordination and processes implementation.

Collect business intelligence from employers in the region and other major contributors to the regional economy. Works with center manager and business services management to assess business needs, and deliver workforce training resources (i.e., work experience programs, recruitment and retention strategies, and customized training, etc.) to contribute to the regional strategic plans.

Manage specific employer-focused programs/grants including organizing, planning, securing approval of program expenditures and/or validating eligibility qualifications to ensure compliance with program guidelines, policies and documentation requirements.

Monitor specifically-assigned employer-focused grant outcomes and expenditures against program budgets/targets including but not limited to business services activities, work based learning activities (e.g. on-the-job training, work experiences, etc.) and other grant expenditures.

Compose monthly reporting and work with center manager and business services management to implement corrective action to meet goals

Troubleshoot issues concerning employer participation in Work One Northeast programs - gathering details, interacting with business management, getting input from Work One staff, and work with center manager and business services management to provide directives/guidance for issue resolution

Establish and maintain constructive relationships with companies utilizing Work One services through follow-up activities, (e.g., communication of new products and services, invitations to relevant events, and follow up meetings) to ensure that Work One's services are beneficial and easy to utilize.

Develop and plan customized hiring events for employers seeking candidates. Work with center staff and/or management to execute the plan.

Work with employers to establish pre-employment assessment processes to identify skilled candidates.

Work with employers to develop training plans for workers hired through the work-based learning programs.

Track and monitor worker attendance and progress throughout the training plan.

Develop contracts and other administrative documents in support of the work experience process.

Accurately enters quality service delivery and business information in state and regional case management databases.

Performs other duties as assigned.

Minimum of three (3) years professional business development…