Universal; Relationship) Banker

Universal (Relationship) Banker

Auburn, IN

On-Site

230

1

Community State Bank is seeking a Full Time Universal Banker to join our team of Retail Banking professionals in our Auburn, Indiana office. Qualified candidates will have a minimum of one (1) year of Retail Banking experience, including experience opening deposit accounts. Consumer lending experience is a plus. CSB offers a competitive compensation and benefits package and a positive, team-oriented work environment.

Universal Banker I

Branch Manager

None

Retail

Non-Exempt

Hourly

The Universal Banker I position is the face of Community State Bank and is responsible for providing exceptional client service while handling all basic and advanced front-line client transactions, inquiries, and account maintenance as well as opening new personal and business deposit accounts and consumer lending. The UB I may also assist the Client Service Manager with branch operational duties and may serve as a mentor to Client Service Specialists, assist with training as needed.

Education: A high school diploma or equivalent required.

Experience: A minimum of one to two (1-2) years of Retail banking experience, including teller and new accounts experience, is generally required. Basic consumer lending experience is a plus. Current NMLS license, or eligibility to obtain NMLS license, is required.

Skills: Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.

• Commit to learning, integrating, and modeling CSB’s ‘I CREATE’ core values:
  Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
• Align to bank-wide vision, mission, and business objectives
• Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies

• Practice an exceptional standard of client service/hospitality
• Master a “client first” approach and encourage it in colleagues
• Create an observable positive experience for clients
• Identify client needs and offer bank products/services to clients as solutions to those needs
• Work with teammates to create a collaborative environment in serving the customer
• Support and celebrate teammates’ growth
• Adhere to schedule (timeliness)
• Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration to the ever-changing landscape of staffing, training, and process improvement
• Maintain awareness of what is required to achieve and maintain profitability for the bank
• Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
• Possess knowledge of all CSB products and processes
• Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
• Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
• Exhibit a willingness to ask for help when necessary and offer it when asked
• Perform all client service transactions, including deposits, withdrawals, payments, cashier’s checks, money orders, loan advances, and checking cashing
• Assist clients with debit and ATM card inquiries, including resetting PIN numbers, new card issuance, card closure, travel notifications,…