Assistant Store Manager

Position

Assistant Store Manager – Check Into Cash – Auburn, IN – Community Choice Financial Family of Brands

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s fast‑paced, people‑first, and packed with growth potential.

The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new‑hire program.
• Access to a robust learning management system, full of e‑learning modules to help boost your professional and personal development.
• Cross‑brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, all including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous company match.
• Company‑Sponsored Life and AD&D insurance.
• Basic and enhanced voluntary benefits such as dental, vision, short‑term and long‑term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services program, and pet insurance.
• Free access to mental‑health resources, life coaching, and more for you and your family through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business‑casual dress code that includes jeans and sneakers.
• Benefits are subject to change without notice.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
• Maintain customer information in the point‑of‑sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to customer service representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office when applicable, including on‑site vehicle appraisals, store errands, and external marketing.
• Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with company policies, procedures, and local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the…