Field Claims Representative - Southern Maine

Field Claims Representative - Southern Maine

Join to apply for the Field Claims Representative - Southern Maine role at Concord Group Insurance
.

Our role as a Field Claims Representative will be responsible for the investigation, evaluation, and settlement of assigned claims involving 1st Party Homeowner and Commercial Property claims. This is a field-based position requiring travel within Southern Maine and occasional travel to other areas. It also includes special investigation activities with an emphasis on investigating possible fraudulent activity.

• Field appraise losses of all types for both personal lines and commercial lines claims.
• Take loss reports directly from insureds/claimants and/or their representatives.
• Appropriately handle incoming correspondence on assigned claim files.
• Investigate assigned claims – confirm coverage – verify damages.
• Effectively handle portions of claim investigations principally through on-site investigations, as warranted.
• Evaluate and settle assigned claims based upon the results of the investigation.
• A strong ability to work independently.
• Other related duties as assigned by supervisor including but not limited to aiding during CATs or other unusual spikes in claim volume.

• Bachelor’s degree preferred or several years of direct experience.
• 5-7 years of experience handling Property Claims;
  Commercial Lines experience a plus.
• Strong understanding of personal and commercial lines policy forms and coverage analysis.
• Multi-line adjuster’s license as required in our operating territories.
• Demonstrated proficiency in writing detailed structural cost of repair/replacement estimates in Xactimate estimating system and proficient in PC Windows environment.
• Demonstrated proficiency in investigating, evaluating, and settling contents claims.
• Excellent understanding and skill level of claim handling and customer service.
• Possess or has ability to secure and maintain required multiline adjuster licenses. Knowledge of policy contracts, insurance laws, regulations, and the legal environment.
• Outside/Field Adjusters – ability to view damages and prepare estimates based on inspection.

At The Concord Group, we offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym membership/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drive everything we do.

Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

We are dedicated to a fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities.

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.

The Concord Group participates in E-Verify.

Mid-Senior level

Full‑time

Finance and Sales – Insurance