Associate Claims Representative

Join to apply for the Associate Claims Representative role at Concord Group Insurance.

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Associate Claims Representatives handle entry‑level insurance claims under close supervision through the life‑cycle of a claim, including investigation, evaluation, and claim resolution. The purpose of this position is to provide service to agents, insureds, and others to ensure claims resolve accurately and timely.

Associate Claims Representatives are enrolled in a structured training program designed to promote professional development and advancement within our company through extensive hands‑on training and educational resources.

• Investigate, evaluate, and settle entry‑level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational product knowledge
• Learn and comply with company claim handling procedures
• Develop claim negotiation and settlement skills
• Meet and communicate with claimants, legal counsel, and third parties
• Develop specialized skills including estimating and use of designated computer‑based programs for loss adjustment

• Associate’s degree required; bachelor’s degree preferred, or equivalent industry exposure/experience
• Ability to succeed with key training milestones
• Apply basic problem resolution skills and effective interpersonal skills
• Read, interpret, and respond to documents such as insurance policies, procedure manuals, and legal documents at a foundational level
• Accurately solve mathematical problems, including basic geometry (area and volume) and financial statements (such as accuracy in sums and unit costs)

At Concord Group, we offer a comprehensive benefits package designed to support the well‑being of our associates. Benefits include medical, vision, dental, life insurance, disability insurance, paid time off for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

The anticipated annualized starting base pay range is: $50,000 - $65,000. We also offer bonus opportunities.

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law. The Concord Group participates in E-Verify.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales
• Industry: Insurance