Experienced Service Advisor

Job Title:

Experienced Service Advisor

Location:

Bertera Nissan, Auburn, MA.

Salary: $70,000 - $95,000 per year (based on experience and performance)

As an Experienced Service Advisor at Bertera Nissan, you will be the face of our service department, providing exceptional customer experiences while effectively managing the service process. Your automotive expertise combined with your strong communication skills will be crucial in building lasting relationships with our customers.

• Greet customers and provide exceptional service from the moment they arrive.
• Assess customer needs and conduct thorough vehicle inspections to recommend necessary services.
• Schedule appointments and manage service workflow to maximize efficiency and customer satisfaction.
• Present service options and associated costs to customers clearly and honestly.
• Collaborate with technicians to ensure accurate diagnostics and timely repairs.
• Follow up on customer inquiries and service recommendations to ensure high levels of satisfaction.
• Maintain detailed records of customer interactions and transactions in the dealership management system.
• Stay up to date with industry trends, Nissan vehicle technology, and service processes.
• Resolve customer complaints swiftly and effectively to maintain a positive dealership reputation.
• Assist in training and mentoring new service advisors and staff.

• Previous experience as a Service Advisor in an automotive dealership environment is required.
• Strong understanding of automotive service processes and repair techniques.
• Excellent communication and interpersonal skills, with a customer-focused attitude.
• Proven ability to handle multiple tasks and work in a fast-paced environment.
• Familiarity with automotive dealership management software is preferred.
• Valid driver’s license and a clean driving record.
• High school diploma or equivalent; automotive certification or training is a plus.

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Employee discounts on vehicle purchases and services.
• Opportunities for professional growth and development.

If you are a motivated and experienced Service Advisor looking to take your career to the next level, we encourage you to apply! Please send your resume and a brief cover letter outlining your relevant experience.

Bertera Nissan is an equal opportunity employer.