Dispatcher, Customer Service​/HelpDesk

Career Growth Gervais Mechanical Services, a rapidly growing leader in HVAC and plumbing services, is seeking a highly organized and customer-focused Dispatcher to join our team in Auburn, MA.

• Tuesday-Saturday Schedule
• Monthly Bonus Opportunities
• Career Growth Gervais Mechanical Services, a rapidly growing leader in HVAC and plumbing services, is seeking a highly organized and customer-focused Dispatcher to join our team in Auburn, MA.

If you thrive in a fast-paced environment, enjoy helping customers, and excel at coordinating schedules and logistics, we'd love to hear from you.

Tuesday-Saturday | 7:30 AM - 4:00 PM

At Gervais, our employees are the foundation of our success. We are committed to creating a positive, supportive workplace where team members are empowered to grow professionally, personally, and financially.

We take pride in delivering exceptional service to our customers, and that starts with hiring talented people who share our commitment to excellence.

As a Dispatcher
, you'll play a critical role in ensuring our customers receive timely, professional service and that our field teams operate efficiently.

• Scheduling and dispatching HVAC and Plumbing Service Technicians
• Reviewing and optimizing daily service routes
• Answering incoming customer calls and providing exceptional service
• Accurately entering and maintaining service ticket information
• Coordinating technician schedules and workload management
• Creating dispatch numbers for parts orders and service work
• Tracking and following up on parts orders
• Scheduling return visits and installation appointments
• Communicating effectively with customers, technicians, and internal departments
• Helping maintain a smooth and efficient operation throughout the day

• Competitive salary
• Monthly performance bonus opportunities
• Additional incentive programs

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• 401(k) with Company Match

• Ongoing training and support
• Opportunities for advancement
• Positive, team-oriented work environment
• Stable and growing organization

• Minimum of 2 years of office or customer service experience
• Dispatching experience preferred
• Professional appearance and demeanor
• Exceptional customer service skills
• Strong interpersonal and communication abilities
• Ability to build rapport with a wide range of customers
• Strong organizational and scheduling skills
• Ability to prioritize tasks and proactively solve problems
• Ability to think quickly and adapt in a fast-paced environment
• Team-oriented mindset
• Proficiency with Microsoft Office applications
• Ability to learn dispatching, scheduling, and customer management software

Salary: $20 - $22 per hour