Field Service Technician Residence in Northern Texas ( Texarkana or Dallas area

Overview

The Field Service Technician is responsible for providing maintenance, installation, start-up, and troubleshooting of Kadant Solutions products. The successful candidate must be capable of prioritizing and handling multiple tasks simultaneously as well as developing and maintaining strong customer relationships, and maintaining accurate, complete, and up-to-date customer information. Results will be measured by service revenue generated and growth of consumable products at targeted accounts.

Position requires the candidate to reside in the territory of Northern Texas (Texarkana or Dallas area).

• Plan, schedule, and execute service, installation, start-up, and troubleshooting at mill visits.
• Provide accurate and timely reports and billing documentation; take field notes, conduct surveys, map machines, and evaluate existing equipment.
• Communicate with engineering regarding field modifications.
• Assist the District Sales Manager with promotion and sales of all products including service, service contracts, and spare parts.

• Bachelor’s degree, or Associate degree with two years of technical field experience, or high school diploma with five years of technical field experience in an industrial or military setting.
• Experience in paper machine applications is a plus.
• Strong critical thinking, technical and mechanical aptitude, and excellent interpersonal and communication skills.
• Ability to work remotely from a home office, independently, and as part of a team.
• Proficiency in Microsoft Office.
• Willingness to travel extensively; occasional weekends and/or holidays at the customer’s location when necessary.
• Relocation assistance and competitive compensation, commission plan, company vehicle, company mobile devices, remote office.
• Opportunity for advancement within the Kadant Solutions Division.

• Equal opportunity employer.
• Diverse and inclusive workplace.
• All benefits are effective upon date of hire.

• Medical, Dental and Vision insurance with best-in-class premiums.
• 10 ½ paid holidays.
• 401k with match.
• Company paid life insurance.
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• Met Law legal assistance.
• Employee assistance program.
• Flexible spending accounts.
• Dependent care.
• Educational assistance.
• Employee stock purchase plan.

"Company Name is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Company Name hires that candidate."

• Not Applicable

• Full-time

• Other

• Machinery Manufacturing