Field Service Technician Residence in Ohio

Field Service Technician - Residence in Ohio

Join to apply for the Field Service Technician - Residence in Ohio role at Kadant South America

The Field Service Technician is responsible for providing maintenance, installation, start‑up, and troubleshooting of Kadant Solutions products. The successful candidate must be capable of prioritizing and handling multiple tasks simultaneously as well as developing and maintaining strong customer relationships, and maintaining accurate, complete, and up‑to‑date customer information. Results will be measured by service revenue generated and growth of consumable products at targeted accounts.

*** Position requires the candidate to reside in the territory that includes Ohio ****

• Planning, scheduling, and executing service, installation, start‑up, and troubleshooting mill visits.
• Providing accurate and timely reports and billing documentation; take field notes, conduct surveys, map machines, and evaluate existing equipment.
• Communicating with engineering regarding field modifications.
• Assisting the District Sales Manager with the promotion and sales of all products including service, service contracts, and spare parts.

• Bachelor’s degree, associate degree with two years of technical field experience, or high school diploma with five years of technical field experience in an industrial or military setting.
• Experience in paper machine applications is a plus.
• Critical thinking skills and ability to apply consistent logic to diverse situations.
• Strong technical and mechanical aptitude coupled with excellent interpersonal and communication skills.
• Capacity to work remotely from a home office, independently, and be a team player.
• Computer proficiency in Microsoft Office is required.
• Extensive travel with occasional weekends and/or holidays at the customer’s location when necessary.

Competitive compensation, commission plan, company vehicle, company mobile devices, remote office, and relocation assistance are offered. This position offers the opportunity for advancement within the Kadant Solutions Division.

This candidate will work directly for the Field Service Manager.

Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.

• Kadant was named as one of America’s Most Responsible Companies 2024 by Newsweek
• Kadant was named as one of America’s Greatest Workplaces for Diversity 2023 by Newsweek
• Kadant was named to Newsweek’s list of America’s Most Responsible Companies 2023.
• 100% of Kadant’s energy comes from renewable sources.
• Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry.
• Kadant serves several process industries including lithium‑ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials.
• At Kadant, our customer‑focused innovation allows us to deliver Sustainable Industrial Processing™ engineering services and technologies to help our customers create more value with fewer inputs.
• Equal opportunity employer.
• Diverse and inclusive workplace.
• Competitive wage.
• All benefits are effective upon date of hire.

• Medical, Dental and Vision insurance with best‑in‑class premiums.
• 10 ½ paid holidays.
• 401k with match.
• Company paid life insurance benefit.
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• Met Law legal assistance.
• Employee assistance program.
• Flexible spending.
• Dependent care.
• Educational assistance.
• Employee stock purchase plan.

Company Name is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Company Name hires that candidate.

Entry level

Full‑time

Engineering and Information Technology

Machinery Manufacturing

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