Center Support Specialist

Overview

Position: Central Support Specialist

Location: Auburn, MA

Type of Employment: Fulltime

Schedule: Weekdays - 8am to 5pm

Compensation: Starting at $21/hour (pending experience)

The Central Support Specialist works with management teams to ensure the efficient coordination of patient services and administrative office duties of our outpatient physical therapy centers within their scope of responsibility (between 5 and 12 centers). The Central Support Specialist also ensures the highest level of customer service is provided to patients and their families, customers, co-workers, and managers. This position will also support job training for newly hired patient service specialists, as well as updates on policies and procedures, new technology, and enhancements.

• Start Strong
  :
  Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh
  :
  Generous PTO to maintain a healthy work‑life balance
• Your Health Matters
  :
  Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future
  :
  Company‑matching 401(k) retirement plans as well as life and disability protection

• Provides, at a minimum, all essential functions of the patient service specialist job
• Assist revenue cycle manager (RCM) with training and supporting all front desk staff
• Ensure patient records are maintained and organized according to our company policy
• Verify patients' insurance eligibility and authorizations as needed
• Support ongoing training of existing staff
• Travel to each center as needed

Minimum Qualifications:

• High school diploma or GED
• Two to four years of medical/administrative office and billing experience
• One to three years managing a small business office

Preferred Qualifications:

• Experience supervising others

Go Anywhere with Us! 1900 centers in 39 states offering internal movement. Equal Opportunity Employer/including Disabled/Veterans.