Service Desk Analyst

Our client, a global medical technology company, is looking for a Service Desk Analyst to join their team in Auburn, MA
. This is a 6-month initial contract and is onsite
, so local candidates are required.

The Service Desk Analyst will act as the central point of contact for handling internal business partners technical support issues. They will respond to issues by gathering all necessary information and provide resolution during the initial contact or forward the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.

$34.00/hr - $41.00/hr

6 Months

• 1 to 3 years of experience in an IT support role.
• 1 to 3 years Call Center experience.
• High School Diploma or equivalency.
• In-depth knowledge of Windows operating system (Win
  10, Win
  11, Windows Services).
• Familiarity with other operating systems macOS / Linux beneficial.
• Experience with remote desktop tools and remote support software.
• Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
• Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
• Proficient in using Active Directory tools and managing user accounts, groups, permissions.
• Remote tool Support.

• Time Management and prioritizing multiple initiatives at once.
• Customer Service focused.
• Problem-Solving Skills.
• Able to adapt in a fast-paced environment.
• Able to function well in team environment.
• Attention to Detail.
• Professional.
• Able to meet with management to give presentation on recommendations.
• Able to navigate through conflict resolution.
• Positive attitude, enthusiastic about technology.
• Continuous learning and pushing the team with new concepts.

• Central point of contact for handling internal business partners technical support issues.
• Responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
• Assist the business with Deskside and Phone Support for IT incidents and requests.

• Medical Insurance – Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.

Associate

Contract

Customer Service and Information Technology

Medical Equipment Manufacturing