Retail Warehouse Sales Supervisor-- Outlet

Full Time Auburn, MA, US

Salary Range: $40,000.00 To $55,000.00 Annually

Job Description

Job Title: Area Supervisor (Retail Warehouse Sales Supervisor)

Department: Home Outlet

Reports To: Store Manager

Compensation: Competitive Hourly Rate plus Commission Opportunity ($19-24/hr.; $40,/yr.)

General Description
Assist in managing a store engaged in selling discount building materials by performing the following duties:

Essential Job Functions
include the following, other activities may be assigned:

• Operate as a “Working Manager.” A Working Manager is an individual that gets involved in the daily activities and performs any job duties necessary to keep the store operating at maximum efficiency.
• Assist Store Manager in effectively training all partners at Surplus Warehouse location in order to maximize profitability, control costs, and offer the best possible customer service.
• Assist in interviewing and hiring the best candidates to properly staff the store and help ensure the continued integrity and excellence of our Surplus Warehouse division.
• Continually exceed high levels of profitability and customer service while making certain the store is following all safety regulations, guidelines, and operating procedures.

Job Duties
must perform the following duties, as designated by the Store Manager, in order to achieve essential job functions, other duties may be assigned:

Plans and prepares work schedules and assigns employees to specific duties.

Coordinates, participates in, and supervises sales activity and sales promotion, merchandise display preparation and advertising, and taking inventories.

Responsible for reconciling cash with sales receipts, keeping operating records, preparing daily record of transactions for Accounting Department, and performing work of other partners, as needed.

Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices.

Ensures that company assets are protected through proper compliance of security, credit, financial, safety, audit and other control procedures.

Resolves customer complaints and answers inquiries.

Locks and secures store.

Supervisory Responsibilities

Assists in supervision of 3-5 employees in the Home Outlet Store. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Performance Behaviors
To perform the job successfully, an individual should demonstrate the following performance behaviors:

Problem Solving
- Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Uses reason even when dealing with emotional topics.

Customer Service
- Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service ;
Responds to requests for service and assistance;
Meets commitments.

Interpersonal Skills
- Focuses on solving conflict, not blaming;
Maintains confidentiality, and Effectively communicates with all partners.

Teamwork
- Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.

Delegation
- Delegates work assignments;
Matches the responsibility to the person;
Gives authority to work independently;
Sets expectations and monitors delegated…