Member Services Clerk

Under the direction of the Membership Director, the Member Services Clerk is responsible for the operation of the Member Services desk.

General Functions:
Under the direction of the Membership Director, the Member Services clerk is responsible for the operation of the Member Services desk.

The essential functions of this position include but is not limited to the following:

Effectively interacts with members and offers assistance to participants who enter the YMCA.

• Represents the organization at external marketing and promotional events when needed.
• Control facility entrance by effectively controlling building access by checking memberships and processing day passes.
• Interprets YMCA membership categories, payment plans, privileges and policies to members, guests and the general public. Responds to member concerns and directs them appropriately.
• Sells memberships and program registrations to members and the general public.
• Processes membership and program payments accordingly using Members Only software.
• Develops and maintains positive relationships with members, program participants and co-workers.
• Assists with miscellaneous clerical functions
• Answers incoming calls and and relays to appropriate parties.
• Reconciles cash on hand with transaction batch.
• Maintains Member Services Desk, area and supplies.
• All other duties as assigned.

• Must be available to work nights and weekends with flexible availability
• Willing to help work offsite at events and be able to provide own transportation
• Able to represent the YMCA in a professional and positive manner
• Strong interpersonal and conflict resolution skills