Administrative Assistant

Administrative Assistant

The Administrative Assistant provides essential support to a busy onsite team by handling customer calls, coordinating follow-up activities, processing orders, and maintaining accurate data in internal systems. This role focuses on delivering responsive customer service, supporting order management and returns, and ensuring billing and invoice issues move smoothly through the process. The position offers exposure to tools such as Excel, SAP, and Salesforce while contributing to a fast-paced, process-driven environment.

Responsibilities:

• Provide backup coverage for incoming customer calls and ensure each caller receives prompt, professional assistance.
• Gather detailed customer information, document it accurately, and coordinate appropriate follow-up actions.
• Complete data entry and standard order entry tasks with a high level of accuracy and attention to detail.
• Track customer orders from entry through fulfillment and proactively follow up on order status as needed.
• Assist with product returns by documenting requests, coordinating next steps, and ensuring proper processing.
• Help research and resolve blocked billings and invoice holds by working within internal systems and processes.
• Use Microsoft Excel and internal systems to maintain accurate customer, order, and billing information.
• Provide general administrative support to the onsite team, including handling emails, organizing information, and supporting daily office operations.
• Communicate clearly and professionally with customers over the phone to address questions, concerns, and order-related issues.
• Collaborate with team members to support customer service, order management, returns, and billing activities in a busy, process-driven environment.

Essential

Skills:

• Approximately 2 years of administrative, customer service, order support, or related experience.
• Strong verbal communication skills with the ability to communicate clearly and professionally with customers over the phone.
• Demonstrated customer service skills, including active listening, problem-solving, and a helpful, service-oriented approach.
• Practical working knowledge of Microsoft Excel, including the ability to explain how to create and use a table in Excel.
• Strong general computer and systems aptitude, with the ability to learn and navigate multiple internal systems.
• Comfort working with phone systems to manage incoming customer calls and follow-ups.
• Positive, engaged, and self-motivated work style, with a focus on delivering high-quality support.
• Ability to work independently while also contributing effectively to a busy team environment.

Additional Skills &

Qualifications:

• Experience with SAP for order management, billing, or related processes.
• Experience with Salesforce or similar customer relationship management (CRM) systems.
• Order entry or order management experience in a process-driven environment.
• Experience supporting returns, invoice issues, or billing holds.
• Background in precast, manufacturing, distribution, banking operations, or another structured, process-oriented setting.

Work Environment:

This is a full-time, onsite role based in Auburn, WA, within a structured, process-driven office environment. The position offers a flexible start time between 7:00 and 8:00 a.m., allowing some choice in daily scheduling while maintaining consistent full-time hours. You will work closely with a collaborative team and use tools such as Microsoft Excel, SAP, Salesforce, and internal systems to support customer service, order management, returns, and billing activities.

The environment is fast-paced and detail-oriented, with a strong focus on accuracy, responsiveness, and supporting both customers and internal stakeholders.

Job Type &

Location:

This is a Contract position based out of Auburn, WA.

Pay and Benefits:

The pay range for this position is $30.00 - $35.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth…