Specialist, Membership Services and Office Op

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Membership Services Full-time Regular Washington, DC, US

5 days ago Requisition

Salary Range: $60,000.00 To $70,000.00 Annually

Title: Specialist, Membership Services and Office Operations

Department: Membership

Reports to: Senior Director of Membership

Direct Report(s): N/A

SUMMARY

The Specialist, Membership Services and Office Operations performs three
primary functions
: membership services
, membership-focused Association Management System (AMS) support
, and organization-wide office operations
assistance, including phone coverage and management of office supplies. The position delivers responsive service to members, callers, and visitors; administers membership transactions and payment-related activities; maintains reliable membership data and reporting; and helps ensure efficient, professional office operations.

The ideal candidate is organized, service-oriented, dependable, and able to manage multiple priorities with sound judgment, attention to detail, and discretion when handling confidential information.

RESPONSIBILITIES

1. Membership Service Support

• Serves as a primary contact for membership department inquiries received by phone, voicemail, email, and mail; provides timely, accurate, and professional assistance to members, prospective members, volunteers, and other stakeholders.
• Administers membership transactions, including applications, renewals, reinstatements, status changes, dues-related matters, membership certificates, and digital badges, in accordance with established policies, procedures, and service standards.
• Processes membership dues payments, refunds, and related credit card, ACH, and check batches accurately and in accordance with established financial controls, data-security requirements, and confidentiality procedures; identifies and escalates discrepancies as appropriate.
• Coordinates membership materials and fulfillment activities, including inventory monitoring, stockroom maintenance, replenishment, mailings, shipments, product orders, and exhibit-material distribution.
• Supports membership recruitment, retention, and engagement initiatives by documenting recurring inquiries or service issues and completing approved follow-up and outreach activities.
• Maintains Membership Department files and archives, provides administrative support, and meeting-preparation assistance to department committee staff liaisons and volunteer leaders.

2.
Department AMS and Project Management Support

• Maintains complete, accurate, and current membership records in the AMS; processes authorized updates; and performs membership data-entry and maintenance activities.
• Conducts routine data-quality checks, researches and resolves record discrepancies, and completes data-cleanup activities to protect database integrity.
• Produces standard and ad hoc AMS queries, reports, data exports, charts, summaries, and presentations that support membership reporting and departmental decision-making.
• Maintains Membership Department projects, tasks, and related information in Asana and other designated systems.
• Contributes to departmental planning and initiatives that advance the organization’s mission and performs other duties as assigned to meet departmental and organizational needs.
• Contributes to departmental planning and initiatives that advance the organization’s mission and performs other duties as assigned to meet departmental and organizational needs.

3. Organization-Wide Office Operations Support

• Provides organization-wide phone coverage by screening incoming calls, providing general information, resolving routine…