Concierge

Washington, Muckleshoot Casino Resort, 2402 Auburn Way S, Auburn, WA 98002, USA

• Competitive salary at $20.08/hr. with discretionary performance bonuses 2x a year
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• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Variety of additional voluntary benefits and retirement plans.

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort (MCR).
• Greet guests upon arrival and assist with check-in and check-out procedures. Provide a warm and welcoming first impression.
• Offer a wide range of concierge services, including making restaurant reservations, booking spa appointments, arranging transportation, and handling ticket or tour bookings.
• Local Knowledge:
  Maintain up-to-date knowledge about local attractions, dining options, entertainment, and cultural events to provide recommendations to guests.
• Fulfill special requests from guests, such as arranging surprise amenities, organizing romantic dinners, or providing personalized concierge services.
• Maintain clear and effective communication with guests via phone, email, or in person to understand their needs and preferences.
• Address guest concerns and resolve any issues or complaints promptly to ensure guest satisfaction.
• Maintain the security and privacy of guest information and ensure guest safety by following resort security procedures.
• Keep detailed records of guest requests, bookings, and interactions using appropriate software or tools.
• Work closely with other resort departments, such as housekeeping, front desk, and restaurant staff, to ensure seamless guest experiences.
• Maintain a high level of professionalism, courtesy, and poise while interacting with guests and colleagues.
• Smile and engage guests and team members with a positive professional demeanor.
• Performs other duties as assigned.

• Previous experience in a similar role, preferably in a luxury resort or hotel.
• Exceptional customer service skills and a commitment to providing top-notch service.
• Strong interpersonal and communication skills.
• Knowledge of the local area, including attractions, restaurants, and services.
• Proficiency in relevant computer software and reservation systems.
• Problem-solving abilities and a proactive approach to guest satisfaction.
• Multilingual skills may be an asset, depending on the resort's clientele.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.