Resort, Front Desk Agent

Washington
Muckleshoot Casino Resort
2402 Auburn Way S
Auburn, WA 98002, USA

• Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals and covered team member parking.
• Variety of additional voluntary benefits and retirement plans.

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Assisting guests with disabilities.
• Manage online, phone, and in-person, room reservations.
• Arrange specialized services for VIP customers.
• Operating switchboard and assisting with inquiries.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel.
• Perform other duties as assigned.

• 2 (two) years of customer service experience.
• 1 (one) year of luxury hospitality experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.