System Administrator​/Endpoint Engineer

Job Title: IT Analyst Standard II
Location:
Washington, DC 202433
Duration: 12 Months - Long Term

Hybrid Onsite: 4 Days onsite per week from Day
1.

• Proven experience with Windows 11 and Microsoft Intune administration, together with working knowledge of Microsoft 365 applications and services, is required to help maintain a stable and effective desktop platform.
• Experience with Windows debugging and Power Shell scripting is required; experience with C# development is desirable.
• Broad understanding of Operating Systems, their basic construct and main characteristics. In-depth Windows experience is a must.
• Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments.
• Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.
• Broad understanding of network models and protocols is a plus.
• Good understanding of Microsoft Entra  Active Directory administration as they relate to endpoint identity, device management, Group Policy, and sign-in processes.
• Experience with virtual/remote desktop & application platforms such as Windows 365, AVD, Citrix Xen Desktop and Palo Alto SASE VPN.
• Troubleshoot escalated incidents requiring software, network, and crash-dump analysis, including Dell and Lenovo driver failures, using tools such as Win Dbg in collaboration with other ITS client services teams.
• Ensure that client policies, procedures and standards are followed.
• Knowledge of automation and scripting using Power Shell, WMI, and relevant Microsoft APIs is required; experience with .NET or C# is desirable.
• Good understanding of TCP/IP, DNS, LDAP, Active Directory networking, and endpoint network security, with the ability to diagnose connectivity, authentication, and name-resolution issues.
• Document detailed incident & problem analysis for major system disruptions.

• Bachelor s degree in computer science, engineering, information systems, or a related field.

  • Windows 11 deployment, including OEM Ready-to-Provision images
  • Windows debugging and automation with Power Shell or C#
  • Microsoft Configuration Manager and Intune
  • Microsoft 365 applications and services
  • Microsoft Edge and Google Chrome
  • Microsoft Entra , Active Directory, and Group Policy
  • Nexthink, Splunk, or comparable event-log analytics tools

• Strong written and verbal English communication skills.

• Strong interpersonal, teamwork, and prioritization skills in a multicultural environment.

• Practical and creative problem-solving ability.

• Microsoft Endpoint Management and ITIL 4 Foundation certifications are desirable.

• Experience applying ITIL and SAFe Agile practices is desirable.

• Ability to coordinate with on-site and offshore teams and support global users.

• Ability to support R&D activities and provide technical guidance on assigned projects.

• Ability to produce concise technical and user documentation.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.