IT Security, Systems & QA Specialist - IRS

We are looking for eager, driven candidates with experience in people management, communication, facilitation, problem-solving, and analysis to guide our teams in developing impactful solutions for our Federal clients at the IRS (Internal Revenue Service). Candidates should have 10+ years of experience in their domain with preferred experience supporting the IRS and other federal clients.

This role supports the Internal Revenue Service (IRS) in modernizing its nationwide network of more than 350 Taxpayer Assistance Centers (TACs), which provide critical in-person services to taxpayers seeking assistance with tax law inquiries, account resolution, identity verification, and other tax-related needs. The team will be responsible for analyzing TAC operations, workforce utilization, service delivery models, business processes, and technology capabilities to identify and implement data-driven modernization strategies that improve efficiency, effectiveness, accessibility, and taxpayer experience.

Working with diverse stakeholders across the IRS, the team will leverage operational analysis, process improvement, workforce planning, change management, performance measurement, and emerging technologies to enhance service delivery, strengthen data security and identity verification processes, optimize staffing and resource allocation, and develop reporting and analytics capabilities that support real-time decision-making. The role contributes directly to the IRS Strategic Plan by advancing initiatives that improve taxpayer services, increase operational performance, preserve institutional knowledge, and ensure equitable, accurate, and high-quality assistance for taxpayers nationwide.

• Data Analytics & Performance Measurement Lead: Defines KPI and ROI measures, models data, develops dashboard logic and visual requirements, translates findings into measurable decision support, and supports performance monitoring within approved reporting environments.
• Security/Privacy Lead: Evaluate federal identity verification processes and data security considerations, security controls, privacy risks, and compliance considerations; evaluate authentication-related processes and informs recommendations without weakening taxpayer protections.
• Technology Modernization & Systems Lead: Assess TAC technology systems; conduct systems crosswalk; perform gap analysis and duplication assessment; document the current technical landscape, Translates approved recommendations into implementable requirements, validates feasibility across existing systems and integrations, and reduces rework by assessing the current technological landscape and governance constraints.
• Quality Assurance/ User Acceptance Testing Lead: Establishes and enforces acceptance criteria, supports and implements Quality Assurance (QA) and Quality Control (QC) processes, designs and executes pilot evaluations and testing methods, mitigates risk associated with deliverable rejection or rework and ensures all deliverables are met. QC Lead would apply structured review procedures to ensure deliverables, pilot documentation, and performance reporting meet IRS standards and align with the Quality Assurance Surveillance Plan (QASP).

• Supporting all aspects of client engagements from defining the strategy of a projecttopreparing final deliverables
• Conducting assessment of organizational roadmap and development of forms modernization production workflow and long-term management and improvement
• Assisting in identifying the measures of success and risks, assess the effectiveness of modernizing the selected forms, and establish a baseline
• Attend site visits to TACs, assessing current processes and interviewing key stakeholder
• Conducting quantitative and qualitative analysis of datatoidentify trends, find opportunities areas, anddevelopmeaningful insights
• Contributing thought leadership by engaging in the development of recommendations
• Contributing to written and verbal communication specific to the engagement
• Building client relationships across your client account, including understanding customer requirements and identifying and resolving delivery risks before they happen
• Consistently deriving sound business insights from analysis of complex issues
• Developing in-depth knowledge of client issues, needs,and contexts
• Sharing insights,results, and recommendationsina comprehensiblemannerthrough bothwrittenpresentations/report sand interactions with…