Director of IT Infrastructure

Muckleshoot Casino Resort
2402 Auburn Way S
Auburn, WA 98002, USA

Competitive salary starting at$ - DOE
with discretionary performance
bonuses 2x a year
!

Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.

Complimentary meals and covered team member parking.

Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

Variety of additional voluntary benefits and retirement plans

• Be the face of Muckleshoot Casino Resort for new hires and team members; exemplify Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the Vision and Mission Statements, Core Values and Management/Leadership Standards of the Muckleshoot Casino Resort.
• Maintain and support IT infrastructure by conducting hands on troubleshooting, configuration, installation, testing and administration of components utilizing expert level knowledge and skill with applicable server networking software, storage hardware and cloud applications.
• Collaborate with the Executive Director of IT on the department's strategic vision, goals, and priorities.
• Provide input related to the development, monitoring, and implementation of MIC's overall strategic technology plan.
• Continually assess the status of Muckleshoot Casino Resort's technology infrastructure in relation to current technological developments/trends. Analyze and determine feasibility, recommend, plan, and manage the selection and installation of new and revised infrastructure-related support systems throughout MIC in response to new business requirements, security threats, or technological advances.
• Evaluate and recommend changes to the IT infrastructure on an ongoing basis as relevant technologies develop and business requirements change, ensuring infrastructure designs meet performance and uptime requirements.
• Establish appropriate support procedures, processes, and methods for the selection of hardware/software to meet Muckleshoot Casino Resort's present and future information and operational needs, ensuring appropriate documentation is in place.
• Manage and supervise Department personnel, appropriately delegating tasks to and prioritizes the workload of individuals within the department. Ensure a high level of guest service and support is provided to all functional areas of Muckleshoot Casino Resort.
• Ensure proper training initiatives are in place for section personnel. Provide follow-up to ensure expectations and standards are met.
• Integrate effective Internal Controls into all applicable work processes and maintain a working knowledge of Internal Controls.
• Ensure updates to Internal Controls documentation are performed timely when there are changes in the risk parameters and/or workflow.
• Effectively manage infrastructure vendor relationships and ensure strong relationships are maintained and managed in accordance with service level agreements.
• Coordinate planning and scheduling activities for assigned staff operations area of responsibility and coordinate those activities with other business units.
• Develop, monitor, and exercise budgetary oversight over all operational and production support requirements. Assist with formulating and adhering to the IT Budget.
• Oversee written documentation of procedures, processes and plans dealing with related operations, network management and end user support matters.
• Assist in the preparation of and carry out IT-related internal and independent third-party IT examinations in the service, operations, and production support areas.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Maintain working job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplish operations and organization mission by completing related results as needed.
• Effectively manage relationships with key operations vendors
• Communicate all operating policies and/or issues at department meetings.
• Create, maintain, and facilitate a positive work environment.
• Smile and engage Guests and Team Members with a positive professional demeanor.
• Perform other duties as assigned.

• Bachelor's degree…