Commercial Operations Manager

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.

The primary role of the Commercial Operations (Comm Ops) Manager is to oversee the total order lifecycle for the site. The Comm Ops Manager will be responsible to direct sales, customer service, and project management teams to process orders, communicate with customers, and work with internal stakeholders efficiently and effectively. They will work closely with the engineering, production, and transportation teams to resolve any customer service, schedule, or contract issues.

The Comm Ops Manager will also work with regional finance and the credit and collections team to help resolve any payment disputes or past due customers.

• This position will be based in Auburn, WA.

• Build & lead commercial team to effectively manage the customer experience; oversee quoting, order management and fulfillment, and customer service standards.
• Understand order-to-cash cycle and take ownership of monthly financial goals.
• Develops, implements, and streamlines processes to manage sales orders.
• Effectively forecast shipments on a monthly, quarterly, and annual basis.
• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams.
• Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs.
• Works closely with other departments to drive schedule attainment and resolve customer service issues.
• Proactively minimize, respond to, and negotiate escalated customer back charges.
• Manages the change order process to minimize project scope-creep.
• Assumes overall responsibility to deliver orders on-time and on budget.
• Works closely with Production, Warehouse, Procurement & Sales teams to develop and participate in an effective S&OP process.
• Other duties as assigned.

• BS degree or equivalent industry experience required; MBA preferred.
• 5 +years sales and/or operations management experience in industrial or construction environment preferred.
• Demonstrated ability to read and understand blueprints and contracts.
• Strong business and financial acumen that translates to sound, profitable sales, and business decisions.
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials.
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.
• Process improvement or lean manufacturing certification is preferred.

• Target yearly salary is $ to $.
• Target yearly bonus is 15%.
• Vacation hours of two weeks per year.
• Sick leave benefits up to 56 hours per annum.
• 401k plan.
• Short-Term and Long-Term Disability benefits.
• Eleven paid holidays per year.
• Annual Community Volunteer paid day.

• Highly competitive base pay.
• Comprehensive medical, dental and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion.

Oldcastle Infrastructure, a CRH Company, is an Affiant Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.