Software Implementation Engineer

Raymond West is searching for a detailed Software Implementation Engineer to join our team! The Software Implementation Engineer is a professional technical position, responsible for end-user concepting, technical planning, software/controls know-how, testing, field support, installation, commissioning and post installation support throughout the life of the automated equipment we provide. The tasks can be varied and limitless and include the software and electrical controls to support interfaces with our customer’s warehouse management software while directing the operation of automatic storage & retrieval systems (AS/RS), automatic guided vehicles (AGV’s) conveyance, robotics and Powered Industrial Vehicles (PIT).

Typical work tasks can include advising automation applications, arranging renewal of software licenses, installing software and automation equipment at customer sites. Additional duties include training end-users, and working with our sales specialists on applications, specifications, demonstrations, and general sales support. This role will learn a great deal about warehouse automation and quickly gain expertise in the field of logistics.

This position requires technical ability, good problem-solving skills and excellent.

communications with our suppliers as well as internal and external customers. Prior knowledge is. Preferred materials handling automation including how the software interfaces to this equipment.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Work with Vendors and RW Sales to help develop estimates when needed.
• Technical software sales support for Raymond West Systems Account Specialists. Includes the following:
  • Customer visits and customer integration application specifications
  • Designing the route and rules required for Auto Guided Vehicle (AGV), ASRS, Powered Industrial Trucks (PIT)
  • Support setup and commissioning of automated control systems
• Installation/implementation and training of end-user Power Pick Systems, Supervisor software and the Raymond iWarehouse Suite. Including
  • scheduling, training agendas based on customer’s needs and requirements
  • Train the trainer concepts, operator training, and software configurations.
• Maintain and implement customer software support renewals. Including
  • Generating software support renewal quotes
  • Receipt of customer purchase orders
  • Creating partner (i.e. Kardex) purchase orders and track the Power Pick System population within Raymond West’s dealer territories.
• Understanding and knowledge of various controls architectures, related controls levels, and the functionality of controls domains, inclusive of WMS and WCS integration.
• Conduct system testing, commissioning, and support during installation and
• Develop, define, and execute acceptance test plans inclusive of physical, function, rate and availability testing.

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Working knowledge of Microsoft Networks (Firewalls, anti-virus products, local administration, etc.) Working knowledge of Material Handling concepts, inventory control methods,…