Apartment Leasing Agent

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands‑on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

The Leasing Agent plays a critical role in driving occupancy, supporting strong financial performance, and creating an exceptional resident experience. This role guides prospects through every step of the leasing journey, delivers high-quality customer service, maintains accurate documentation, and ensures compliance with Fair Housing and company standards. The position requires strong interpersonal skills, professionalism, flexibility, and a sales-focused approach to engaging prospects and converting leads into leases.

This is a multi-site position supporting properties located next to or near one another. The Leasing Agent will provide leasing support and coverage across assigned communities based on daily business needs, staffing needs, prospect traffic, and operational priorities.

Monday–Friday, 9:00 AM–5:30 PM, with occasional Saturdays as needed.

• Conduct all leasing activities, including tours, phone/email communication, and prospect follow-up.
• Achieve occupancy and leasing KPI targets, including closing ratio, traffic conversion, and resident retention.
• Explain lease terms, community policies, and pricing clearly and professionally.
• Ensure models, amenities, and office areas are maintained in show-ready condition.

• Process rental applications and screening results in accordance with established company policies and approval criteria.

• Maintain an upbeat, welcoming, and solutions-oriented approach in all interactions.
• Build rapport with residents to support retention and reduce turnover.
• Assist in resolving resident concerns and elevate issues appropriately.
• Exhibit professionalism, empathy, and cultural awareness with diverse populations.
• Engage with local community resources, service providers, and partner organizations when appropriate to support resident needs.

• Support online marketing efforts, including posting/updating listings, managing photos, and responding to leads.
• Assist with social media engagement, resident referral campaigns, signage, and outreach marketing strategies.
• Highlight community features, amenities, and value propositions tailored to the target demographic.

• Support rent collection processes by assisting with follow‑up communication related to delinquencies.
• Maintain professionalism and compliance in all payment‑related conversations.

• Enter, track, and follow up on maintenance requests through the property management system.
• Partner with the maintenance team to ensure timely communication and issue resolution.

• Handle difficult resident situations with diplomacy, patience, and professionalism.
• De‑escalate issues effectively and involve management or law enforcement only when necessary to ensure safety.

• Maintain accurate and organized lease files, notices, communication logs, and resident records.
• Support move‑in and move‑out processes, including walkthroughs and documentation.
• Ensure compliance with Fair Housing, state/local landlord‑tenant laws, and internal policies.

• High school diploma or GED required; additional education preferred.
• Minimum 2 years of leasing, sales, or relevant customer service experience; multifamily housing…