Inside Sales Representative
Listed on 2025-10-31
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Sales
Sales Representative, Business Development
Inside Sales Representative at Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. The company serves a wide range of customers, including kitchen and bath cabinet makers, storage and closet manufacturers, home furnishing and office furniture manufacturers, door and window suppliers, residential and commercial woodworkers, and hardware retailers. With over 144,000 product offerings and 112 locations in North America, Richelieu is recognized for its high‑end product mix, strong core values, and commitment to customer focus, innovation, performance, respect, and ownership.
Key Responsibilities- Assist Richelieu customers by phone, email, and in person at the local branch showroom; research and place orders for building materials products.
- Stay updated on product changes, trends, and industry developments in woodworking, kitchen & bath design, and cabinet making.
- Seek out new business opportunities, provide sales quotes, and place orders upon customer request.
- Collaborate closely with outside sales representatives on customer orders and quotes; research pricing and availability across product categories.
- Provide product solutions for customers to resolve field‑project issues.
- Maintain and uphold Richelieu’s Five Core Values while striving to exceed company sales objectives.
- Operate Monday‑Friday, day shift; may require lifting, pushing, or carrying items up to 50 pounds.
- Motivated, customer‑focused individual eager to provide top‑quality experiences.
- Excellent communicator by phone, email, and in person; responsive to customer and team inquiries.
- Prior inside sales or customer service experience preferred, ideally in an office‑based setting.
- Experience in industrial telesales and knowledge of woodworking, cabinetry, or related building materials are beneficial.
- Strong problem‑solving skills; organized, able to prioritize tasks and comfortable with technology (AS400, Microsoft Office, etc.).
- Ability to communicate persuasively with all types of customers and coworkers.
- Proficiency with Word, Outlook, and Excel for daily responsibilities.
- Total annual earnings (base pay + commission) estimated at $70,000 – $105,000 for the first 1–2 years; with no cap on commissions.
- Group insurance program: medical, dental, vision, life, disability.
- Employee Stock Purchase Plan with employer matching.
- 401(k) with employer matching.
- Paid vacation, holidays, and sick days.
- Company discount program available.
Seniority level: Entry level |
Employment type: Full‑time |
Job function: Sales and Business Development |
Industries: Building Materials
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