Arcadia Services Lead Overnight Case Manager

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

The Lead Overnight Case Manager provides overnight leadership and case management support within a shelter serving youth and young adults. This position combines direct case management responsibilities with leadership and oversight of overnight shelter operations.

The Lead Overnight Case Manager will maintain an assigned caseload, provide ongoing support to youth and young adults, and ensure that case management services are delivered consistently and effectively. The Lead will also provide guidance and support to Case Managers and help ensure the shelter remains safe, organized, and responsive to the needs of participants throughout the overnight shift.

This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors;

navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

* Please note that this is a Lead position, so scheduled hours may vary as needed. Additional time may be required for mandatory meetings, team support, training, and other operational needs. Leads should remain flexible with their schedule to ensure appropriate coverage and support for the team.

• Maintain an assigned caseload and provide ongoing case management services to youth and young adults.
• Complete regular case management documentation, assessments, service plans, referrals, and follow-up.
• Conduct weekly peer check-ins with Case Managers to provide support, discuss caseloads, identify barriers, and coordinate services.
• Provide guidance, coaching, and support to Case Managers during overnight operations.
• Oversee overnight shelter operations and ensure the environment remains safe, welcoming, and supportive.
• Monitor participant needs and respond appropriately to behavioral, safety, and crisis situations.
• Ensure shelter policies, procedures, and program expectations are consistently followed.
• Support conflict resolution and de-escalation when needed.
• Assist youth and young adults with accessing community resources, services, and referrals.
• Communicate important participant, safety, and operational…