Administrative Assistant

Benefits:

* Bonus based on performance

* 401(k)

* Competitive salary

* Opportunity for advancement

* Paid time off

* Training & development

Administrative Assistant

Perks:

* Online Mobile Courses

* Flexible Scheduling

* Paid Training for Career Advancement

* Opportunity to Help People in Times of Need

* Aggressive Competitive Wages

Company and Culture:

Puro Clean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment of accountability and collaboration where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position

Description:

With a 'One Team' mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner.

Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A Puro Clean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities:

* Address and manage customer needs and concerns, notify management and ownership as needed

* Answering calls, providing customer service and documenting messages

* Assist with office accounting responsibilities (AR, AP, and Billing)

* Preparing and maintaining job documentation to brand standards

* Management of compliance documentation and national account program requirements

* Maintaining inventory of office supplies, cleaning products and all office related materials

* IT support, ensuring all software systems are being updated accurately and in a timely manner

* Supporting marketing efforts and comfortable using AI to enhance work flow and communication

Qualifications:

* Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism

* Aptitude with handling customers, showing patience, empathy, and clarity through verbal and written communication

* Comfortable working in a fast paced environment with important deadlines that need to be met

* Skilled with organization, record keeping, and close attention to detail

* Skilled with Office 365, Quickbooks, Social Media platforms and a willingness to learn new software

* Has experience and understanding of utilizing AI

* Ability to learn and understand basic mitigation, remediation, and construction processes and terminology

* Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.