Student Services Specialist

Student Services Specialist I

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office.

Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Augusta University
- Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

The Student Services Specialist I processes applications for admission based on admissions requirements and manages documents through careful review, scanning, imaging, and indexing. They provide general data entry support in the student information system (Banner SIS) and customer relation management system (Slate CRM). Additionally, they provide support in other areas, such as but not limited to, decisioning, tuition classification, verification of lawful presence, transfer credit review, transcript evaluation, etc.

The duties include, but are not limited to: ADMISSIONS PROCESSING:
Process applications for all incoming students from multiple systems. Enter data into the student information system and update and maintain student information in the appropriate university systems. Assist with the evaluation of transcripts and the decisioning process for all undergraduate application types. DATA MANAGEMENT, SYSTEMS & QUALITY CONTROL:
Maintain and update student records in Banner, Slate, and Xtender document imaging systems. Perform audits, reporting, and quality control checks to ensure data accuracy and completeness. Identify and resolve discrepancies in student data and processing workflows. CUSTOMER SERVICE & COMMUNICATION:
Provide student-centered service while addressing inquiries and resolving complex issues. Communicate decisions, requests for documentation, and process updates to students and internal stakeholders. OTHER:
Perform all other duties as assigned. Perform special projects and temporary duties. Contribute to the overall success of Undergraduate Admissions by performing other essential duties and responsibilities as assigned by the immediate supervisor.

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with one year of administrative or customer service experience.

Experience in BANNER, Xtender, Slate, Reporting Systems, transfer articulation or other student information systems. Proficient in Microsoft Excel.

KNOWLEDGE Proficient in Microsoft Office and other computer software/databases Operation of a personal computer, photocopier equipment, imaging scanners, and standard office machines SKILLS Excellent interpersonal, verbal, and written communication skills Attention to detail in collating and assembling printed or copied materials such as reports, bulletins, articles, and delivering finished materials ABILITIES Ability to maintain confidentiality Ability to work efficiently

Shift: Days; M-F (Work outside of normal business hours may be required) Pay Band: B2 Salary: $15.77/hourly-$18.54/hourly Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period:
Until Filled
* Multiple vacancies available Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more)…