Real Estate Support Specialist

Agent & Client Support

• Serve as a welcoming first point of contact for clients, visitors, and real estate professionals.
• Respond to questions and requests in a friendly, professional, and timely manner.
• Assist with onboarding new agents by providing training on office procedures, systems, and resources.
• Assist with agent transitions and offboarding as needed.
• Provide ongoing administrative support to agents and the office team.

• Assist with daily opening and closing procedures and maintain a professional, organized office environment.
• Maintain office supplies, reception areas, break areas, and shared spaces.
• Manage and update property listing information, including new listings, status changes, pricing updates, and closed transactions.
• Review and audit transaction reports, sales trackers, and related records for accuracy.
• Process contracts, amendments, closing documents, and other transaction-related paperwork.
• Scan, organize, upload, and maintain transaction and closing documentation.
• Maintain accurate electronic transaction files and ensure files are completed and closed appropriately.
• Track transactions generated through company-provided leads and maintain accurate records.
• Enter and maintain leads, referrals, and client information in CRM systems.
• Assist with relocation and referral reporting as needed.

• Assist with maintaining accurate property information across various platforms.
• Update digital displays, office presentations, and promotional materials.
• Assist with updating marketing materials, property photos, and listing information.
• Review property and builder information for pricing, inventory, new listings, and incentives.
• Communicate relevant updates to appropriate team members.
• Work with the marketing team to ensure property listings and promotional information are accurate and up to date.

• Prepare and distribute agent schedules, calendars, and evaluations.
• Maintain and communicate changes to office schedules and coverage calendars.
• Assist with coordinating office coverage and administrative needs.
• Support other administrative team members and leadership as needed.
• Take on special projects and additional responsibilities as assigned.

• High school diploma or equivalent required.

• Previous administrative, office, real estate, customer service, or transaction support experience preferred.
• Strong organizational skills and exceptional attention to detail.
• Comfortable learning and working with CRM, MLS, transaction management, and other business software.
• Proficiency with Microsoft Office and general computer applications.
• Experience with Canva or other basic design/marketing tools is a plus.
• Strong written and verbal communication skills.
• Ability to handle confidential information professionally.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.