Product Consultant - GA - On Site

Georgia Full-time Posted 7 days ago

Takes about 2 minutes

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000 companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR delivers a complete, integrated "hire-to-retire" HR platform plus resources to help customers grow (PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and ongoing learning opportunities).

The Product Consultant is a trusted advisor who implements new customers and consults existing customers on PrismHR core platform functionality and industry best practices. This role independently leads implementations and projects, provides technical, product, and PEO/ASO/staffing expertise, coordinates cross-functional delivery, and maintains high standards for quality, documentation, and customer outcomes.

• Own customer relationships: evaluate business requirements and provide best-practice guidance on implementing PrismHR solutions from technical and industry perspectives.
• Document requirements and use cases in functional design documents; interpret Statements of Work defining scope, assumptions, deliverables, estimated hours, and schedules.
• Maintain complete project documentation and detailed customer notes; communicate project status proactively to management and stakeholders.
• Independently manage multiple implementations and consulting projects to meet quality standards, schedules, and customer expectations.
• Collaborate with cross-functional teams to design, develop, and implement robust solutions in an Agile environment.
• Design and execute complex merges and customer processes to support implementation and consulting objectives.
• Deliver effective remote and in-person presentations at PrismHR meetings, customer engagements, and industry events.
• Occasional domestic travel (up to 25%) is required for team meetings, client visits, customer events, industry conferences, and training (may include air and ground transportation).

• Build and maintain relationships across teams to ensure effective coordination of communications and client services.
• Attend webinars and training to stay current on company and departmental best practices.
• Complete projects and other duties as assigned by supervisor.

• Minimum five years of experience with PEO, ASO, or staffing operations, payroll, and implementation software.
• Experience defining and documenting workflows, requirements, use cases, and business processes.
• Ability to work independently, analyze complex business and technical requirements, and develop practical solutions.
• Excellent written and verbal communication skills; ability to explain technical and industry concepts to varied audiences.
• Strong presentation and facilitation skills for remote and in-person engagements.
• Ability to prioritize and manage multiple projects, tasks, schedules, and customer expectations in a fast-paced environment.
• Strong technical aptitude and commitment to continuous learning; ability to collaborate effectively in an Agile environment.
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.
• Experience with Pendo is preferred; equivalent combinations of relevant experience, skills, education, certifications, or training may be considered.

• Physical: primarily sedentary work with extended computer use; frequent manual dexterity for keyboard/mouse; occasional movement…