Manager, Customer Relationship Management & Program Enablement

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Information Technology Full Time Professional Remote, Remote, US

2 days ago Requisition

Salary Range: $55,000.00 To $60,000.00 Annually

Join Points of Light and Change the World

As the world’s largest organization dedicated to increasing volunteer service, Points of Light engages more than 3.8 million volunteers across 32 countries.

Cast from the vision of one thousand points of light shared by its founder, President George H.W. Bush, in his 1989 inaugural address, Points of Light was founded in 1990 as an independent, nonpartisan, nonprofit organization to encourage and empower the spirit of service. The organization extends President Bush’s vision that “any definition of a successful life must include serving others.”

Today, Points of Light continues to transcend politics and borders to inspire millions of individuals worldwide to take action.

Join Us: Be part of a movement that changes lives and communities. Please read the position description below. For more information, visit pointsoflight.org .

Reports to:Senior Director, Salesforce Platform and Governance

Department:Office of the Chief Operating Officer

Primary clients: Corporate Programs + Nonprofit and Impact Programs

Location: Points of Light is a remote-first organization. Any U.S. location in the Eastern or Central time zone in a market with a major airport. Atlanta, GA preferred.

Position Summary
:

The Manager, Customer Relationship Management (CRM) and Program Enablement, serves as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit and Impact Programs. The role gathers program requirements, supports approved Salesforce workflows; maintains program data and reporting; provides role-based training and user support; and coordinates assigned meetings, operational handoffs, Corporate Service Council contracts/reporting and other program enablement support as needed.

Additional requests within these areas will be scoped and prioritized with the Senior Director alongside ongoing responsibilities.

This role translates operational needs into practical Salesforce and process improvements, maintains reliable data and documentation, and helps ensure consistent execution across both client teams.

Position Functions and

Responsibilities Include:

Program and Team Operations

• Coordinate assigned Corporate Programs, Nonprofit and Impact Programs, and cross-functional meetings, including scheduling, materials, decision and action tracking, and follow-through.
• Maintain related standard operating procedures, documentation and SharePoint resources.
• Manage routine operational handoffs through agreed workflows and provide Finance with complete and timely program information needed for invoicing and revenue recognition. Finance retains responsibility for accounting decisions.
• Prepare CSC membership contracts using approved templates; coordinate the supporting documentation and handoffs required for approval, signature, invoicing and revenue recognition; and provide related CSC reporting and operational support as needed.

CRM and Program Enableme
nt

• Translate Corporate Programs and Nonprofit and Impact Programs needs into clear Salesforce requirements and support the rollout and adoption of approved workflows in partnership with the Senior Director, Salesforce Platform & Governance.
• Maintain Corporate Programs and Nonprofit and Impact Programs data quality, reports and dashboards; develop reports as needed; monitor adoption and data completeness.

Training Adoption and Client Support

• Provide role-based Salesforce training…