Automotive Service Advisor

Job Description

Service Advisor - You love that you are part of a growing team of employee owners that really care about wowing customers with Augusta’s best automotive customer experience - proudly serving Augusta for over 40 years. You excel at 5 star customer service and enjoy meeting customers and treating their car with care. You like learning, pushing yourself to grow, and thriving in a fast-paced environment that requires adaptability and multitasking.

We support our employees in achieving their life and career goals and look forward to talking with you if this sounds like you.

• You are part of a team that manages daily operations, planning, and customer satisfaction.
• Greet customers, make them feel welcome, and document vehicle and customer concerns.
• Learn how to build estimates and communicate findings and recommendations to customers.
• Answer phone calls and call customers to confirm appointments.
• Help resolve concerns or conflicts with customers or internally.
• Bill out tickets and occasionally help pick up and drop off customers.
• Learn how to order and enter parts invoices and deliver parts to technicians.
• Send out links for customer reviews and stay organized to get things done.
• Pay depends on experience with an starting range of $15-$20+ per hour; opportunities to learn, grow, and be promoted.

• Integrity first.
• Minimum of 2 years of experience in customer service, ideally as an automotive service advisor.
• Experience with creating an amazing customer experience and building repeat/referral business.
• Passionate about your work and friendly, outgoing, and able to build trusted relationships with customers and team members.
• Ability to multi-task and follow through on commitments; openness to change and conflict resolution.
• Computer-savvy and comfortable navigating programs used to manage workflows and elevate the customer experience.
• Ideally some knowledge of cars and how they work, or a strong desire to learn quickly.

We are employee owned and proud of it. This is a unique place where we are partners in the business and work together to help each other. We care about our customers and each other and hold each other accountable in a positive and encouraging way. If this interests you, ask about it during your interview.

• Our Mission: To be a trusted community partner for our customers and a place where employee owners thrive both personally and professionally. We want to help 10,000 companies transition to employee ownership and experience the benefits that build better communities in every way.
• Our Purpose: We Delight In Serving Others!
• Our Values: We Embrace Growth;
  We Build Lasting Relationships;
  We Choose to Live 200%;
  We Find Joy in the Journey.

• Benefits for every employee who is 18 and older, and works 20+ hours per week: benefits enrollment and accrual begin on day one, paid time off, 7 paid holidays, and Free Lunch Fridays.
• We Are Employee Owned:
  Profit sharing, 401(k) with up to 4% matched contribution, life insurance, health/dental/vision, and mental & emotional wellness benefits.
• Saturdays & Sundays Off, a clean, organized, and professional work environment, managers who care and listen, ongoing training, and opportunity to advance.