More jobs:
CSR, Customer Service/HelpDesk
Job in
Augusta, Richmond County, Georgia, 30907, USA
Listed on 2026-01-01
Listing for:
BuzzClan
Full Time, Seasonal/Temporary
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Job Title:
Customer Service Agent
Job Location:
Augusta, GA 30907 (onsite)
Must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.
Job description -
- Promote and retain products and services.
- Experience in customer retention or sales and call center operations.
- Prior experience in a call center environment is required.
- Deliver excellent customer service over the phone.
- Negotiate and process save/service order requests from customers.
- Interact with customers patiently, tactfully, and efficiently.
- Clearly explain applicable fees and adjustments to customers.
- Offer product and service options tailored to customer needs.
- Demonstrate active listening skills.
- Follow structured call flows to enhance the customer experience.
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