CSR, Customer Service​/HelpDesk

Buzz Clan is an elite business consulting firm collaborating to provide software, advisory and implementation services. Buzz Clan is a certified partner for most of the tier 1 cloud, hardware and software providers. Being a vertically integrated solutions company, Buzz Clan is known for their capability in the IT Services space.

Job Title:

Customer Service Agent

Job Location:

Augusta, GA 30907 (onsite)

Must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.

Job description -

• Promote and retain products and services.
• Experience in customer retention or sales and call center operations.
• Prior experience in a call center environment is required.
• Deliver excellent customer service over the phone.
• Negotiate and process save/service order requests from customers.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments to customers.
• Offer product and service options tailored to customer needs.
• Demonstrate active listening skills.
• Follow structured call flows to enhance the customer experience.