Bilingual Call Center Agent

Senior Executive Talent Acquisition @ Coforge | MBA in HR and Marketing

Job Title:

Bilingual Call Center Agent

Location:

Augusta, GA

Skills:

Bilingual (English and Spanish)

Experience:

2-5 Years

We at Coforge are hiring for Insurance Call Center Agent with the following responsibilities:

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage.
• Experience taking bilingual inbound calls - English and Spanish.
• Work account call queues to obtain proof of coverage; call customer (on certain accounts) to obtain current insurance agency or carrier information.
• Check insurance websites for proof of coverage and print proof for data entry.
• Contact agent to verify Break in Coverage (BIC) dates.
• Assist Customer Service Coordinator as needed.
• Help in all other (non‑assigned) queues for accounts when needed.
• Attend departmental meetings as requested.
• Maintain appropriate, professional working relationships with clients and other employees.
• Other related projects as assigned.

• Associate

• Full-time

• Customer Service
• Industries:
  Insurance

Referrals increase your chances of interviewing at Coforge by 2x.

Apply BELOW