Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is  this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll DoCreate and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences

Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience

Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares

Raise most complex bookings to more experienced staff

Assignments include both routine and non-routine work Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

What We're Looking For English fluent – written and spoken

Second language is a plus

Good verbal and written communication skills

Basic Microsoft Office skillsA genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too Strong team working skillsA positive, “can do” attitude

Willingness to learn and grow!

We accept Military experience/certifications as a substitute for some requirements.

The US national base salary range for this position is from $ 35000K - $66.000K Annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location Fort Eisenhower, Georgia, United States For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience Work and life:
Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates…