Client Success Manager - Enterprise Accounts

# Client Success Manager - Enterprise AccountsFIXD Automotive Remote Full Time  Remote  Posted 42 minutes ago Share this job:

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Job Description Headquarters:
Atlanta, Georgia, United States  URL:
About FIXD & Appraisal PRO:  FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app.
Appraisal PRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.
On-Target Earnings (OTE) for this role is $80,000 to $100,000

Job Description:

Appraisal PRO's Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the Appraisal PRO system.
Role    Onboard dealership customers to Appraisal PRO and conduct initial training  Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues  Proactively provide support by actively monitoring product usage to identify red flags  Influence and build rapport with key decision-makers in order to become their trusted advisor  Secure referrals to other potential dealership customers from existing customers  Understand customer needs and pitch other Appraisal PRO products that coudl fill those needs  Present recommendations on platform and user experience improvements to our Product and Engineering team    Requirements  Qualifications    The ability to quickly build relationships and trust  Excellent interpersonal skills  Strong communicator who can present and write well, extremely responsive  Ability to multitask and prioritize  Passion for providing top-notch customer service      Plus  Experience in the Franchise Dealership industry  Benefits    Health Care Plan (Medical, Dental & Vision) for you and your family  401k - 5% match   Paid Time Off (Vacation, Sick & Public Holidays)  Training & Development  Free Food & Snacks

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