Communications​/Service Officer

Overview

Communications/Service Officer

Job : 287871
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

About Us:

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values are described at the university site.

Location:

Augusta University Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.

• Receive and respond properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and Augusta State University faculty/staff and students.
• Enter, view and retrieve vital information from the Police computer-aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.
• Follow proper policies and procedures when handling emergency and non-emergency calls.
• Check areas for unsecured buildings and offices; secure areas and file reports if needed; verify identification before admitting personnel; check alarmed areas and notify responsible personnel of any unusual circumstances.
• Perform all other related duties incidental to the work described herein.

Educational Requirements

• High School Diploma, GED or equivalent from a recognized state or federal accredited organization.

Preferred Educational Qualifications

• Knowledge of Federal Communications Rules and Regulations
• GA POST Certification

• Ability to maintain confidentiality
• Excellent interpersonal, verbal, and written communication skills
• Proficient in Microsoft Office and other computer software/databases
• Working knowledge of the current Augusta University policies and procedures
• Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching

• Shift: Days/M-F
• Pay Band: 3
• Salary:
  Minimum $16.54/hour - $18.79/hour
• Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
• Recruitment Period: 7/23/25 - Until Filled
• Benefits for full-time employees and some part-time employees, including health/dental/life insurance, retirement options, vacation, sick leave, and holidays
• Tuition Assistance Program considered for full-time employees after six months of employment

• Background check required prior to starting
• Credit check for Positions of Trust or approved departmental Purchase Card usage if applicable
• Motor vehicle report if position requires driving an Augusta University vehicle
• Faculty hires may require verification of degrees and transcripts; foreign credentials may require evaluation
• Protect confidentiality and comply with cybersecurity and privacy policies
• Application and hiring process may include multiple steps and background checks, including driving record, references, credit history, criminal history, POST certification, CSA duties, etc.

This position is also responsible for promoting a customer-friendly environment and providing superior service to patients, students, faculty, and employees. Augusta University is a tobacco-free environment.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

Consider applying with us today!

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