Academic Success and Learning Resource Coordinator

Job Details:

Job Location:

Augusta Campus - Augusta, GA, Education Level: Bachelor's Degree, Salary Range:
Undisclosed, Travel Percentage:
None, Job Shift: Day, Job Category:
Helms College,

• Model the core values of Goodwill Industries and Helms College by demonstrating service, ownership, accountability, and respect in all interactions.
• Coordinate access to the College’s digital learning resources and externally provided library services, ensuring students and faculty understand how to locate and use materials appropriate to their programs. Monitor resource access concerns, coordinate solutions with the external provider and appropriate College personnel, and support timely access at the start of each term.
• Assess student and faculty needs for additional academic assistance and, in partnership with academic leadership.
• Plan and deliver practical academic success initiatives, including study strategies, digital resource orientation, time management, academic integrity, and skill-building workshops. Coordinate sessions with faculty and student support staff, and collect participation and feedback to improve programming.
• Collaborate with faculty, retention specialists, and student services teams to identify students needing academic support, connect them with appropriate resources or faculty assistance, and document referrals and follow-up in accordance with College procedures.
• Assist students with navigating Canvas, digital course materials, e-texts, educational technologies, and the College’s external library platform. Provide basic user guidance and refer technical issues, accessibility concerns, and system administration needs to the appropriate personnel.
• Coordinate digital learning resource access and related guidance materials, including links, instructions, databases, and electronic references supplied through the College’s external library partner. Maintain clear resource-access information and communicate service or content gaps to academic leadership; this role does not maintain or catalog a physical library collection.
• Partner with faculty and participate in curriculum committees to help align external library resources, digital materials, and academic support services with course learning objectives, program competencies, and accreditation expectations. Solicit faculty feedback and recommend improvements to resource access and student support.
• Provide information literacy, academic integrity, and resource-use guidance to students, including how to find, evaluate, and appropriately cite academic and career-related sources using the College’s external library resources. Integrate this support into orientation, workshops, or faculty-requested activities.
• Track and report student use of academic support activities, digital resource-access concerns, workshop participation, referrals, and available measures of student engagement. Provide periodic summaries and identify improvement opportunities while maintaining appropriate confidentiality and FERPA compliance.
• Ensure academic support and resource-access practices follow FERPA, applicable disability-access requirements, copyright expectations, and College policies. Coordinate accessibility issues with the appropriate institutional offices and external resource provider.
• Promote an inclusive, welcoming, and supportive learning environment that reflects the mission and values of Helms College and fosters a sense of belonging for all students. Achieve 90%+ positive student feedback related to inclusivity and support; demonstrate equitable utilization of services across campus-based and online students.
• Participate in professional development and institutional committees supporting student success, academic…