Voice Engineer

The Voice Engineer role presents an exciting opportunity for professionals with expertise in telecommunications and enterprise voice systems to join a leading organization within the technology and communications industry. As a Voice Engineer, you will be responsible for supporting, maintaining, and advancing the enterprise telecommunications infrastructure, with a strong focus on voice systems, collaboration tools, and video conferencing solutions. This position is ideal for individuals who are passionate about leveraging cutting-edge technology to ensure seamless communication across large-scale enterprise environments.

In this full-time Voice Engineer position, you will play a critical role in administering and supporting Cisco Unified Communications environments, including the Cisco Call Manager (CUCM) platform. Your experience in deploying, troubleshooting, and optimizing telecom systems will contribute to the organization’s mission of providing reliable and scalable communication solutions. The Voice Engineer will collaborate with cross-functional teams to ensure the efficient operation of voice, voicemail, IVR, and conferencing platforms, addressing incidents and service requests promptly to minimize downtime and enhance user satisfaction.

This organization values technical excellence, innovation, and a commitment to employee success. As part of the team, you will have access to a comprehensive benefits package and an opportunity to grow within a company recognized for its industry leadership and employee-first culture.

The Voice Engineer role is based in Augusta, Georgia, offering the chance to work in a vibrant area known for its dynamic technology sector and professional growth opportunities.

Professionals who are detail-oriented, proactive, and experienced in supporting enterprise voice infrastructure are encouraged to apply. The organization is committed to creating an inclusive and equitable workplace, inviting applicants from diverse backgrounds to bring their unique perspectives and skills to the team.

• Support and maintain enterprise telecommunications infrastructure, focusing on voice systems and collaboration tools.
• Administer Cisco Unified Communications environments, including Cisco Call Manager (CUCM).
• Provide technical expertise in deploying and optimizing voice, voicemail, IVR, video conferencing, and web conferencing solutions.
• Contribute to the design, implementation, and upgrade of telecom and collaboration technologies.
• Work in a collaborative, forward-thinking technology environment in Augusta, Georgia.

• Support, maintain, and assist with the implementation of enterprise telecommunications infrastructure.
• Administer Cisco Unified Communications platforms, including Cisco Call Manager (CUCM).
• Oversee the operation of voice systems, voicemail, IVR, video conferencing, and web conferencing tools.
• Troubleshoot and resolve telecom incidents and service requests across voice and collaboration systems.
• Assist with design, deployment, and upgrades of telecom infrastructure and collaboration technologies.
• Collaborate with IT and business teams to deliver reliable communication solutions.
• Document processes, configurations, and resolutions for knowledge sharing and compliance purposes.
• Maintain best practices for telecom and unified communications security and performance.

• Competitive compensation package designed to reward expertise and performance.
• Comprehensive benefits including medical, dental, vision, and life insurance coverage.
• Employee Stock Ownership Program to promote long-term engagement and financial growth.
• Dedicated engagement management for career support and professional development.
• Recognition as a…