Mental Health Billing Specialist – Denials, Credentialing Insurance

About Us

Evolve is a trusted psychiatric and behavioral health service provider committed to delivering high-quality mental health care to our patients. We are seeking an experienced Mental Health Billing Specialist with expertise in denials management, insurance credentialing, verification, and experience with eClinical Works. This role is essential to ensuring the financial success of our practice and the accessibility of care for our patients.

The Mental Health Billing Specialist will be responsible for managing claim denials, appeals, insurance credentialing, and verification processes. The ideal candidate has a strong background in medical billing within a behavioral health setting, excellent problem-solving skills, and a deep understanding of HCA Clinical Works.

• Review, analyze, and resolve denied or underpaid claims in a timely manner.
• Prepare and submit appeals for denied claims, ensuring compliance with payer guidelines.
• Track and follow up on outstanding claims, correcting errors to secure payment.
• Work closely with insurance companies to identify trends in denials and implement corrective actions.
• Manage provider credentialing and re-credentialing processes with Medicaid, Medicare, and commercial payers.
• Ensure all provider credentials are up to date and compliant with insurance company requirements.
• Conduct insurance verification for new and existing patients, confirming benefits, eligibility, and coverage details.
• Maintain detailed records of provider contracts, enrollment status, and credentialing applications.
• Utilize HCA Clinical Works for billing, claims processing, and account reconciliation.
• Maintain compliance with HIPAA, payer policies, and industry regulations.
• Assist with patient billing inquiries and develop payment plans as needed.
• Generate reports on claim status, denials, credentialing progress, and revenue cycle trends.

• Minimum 2-3 years of experience in medical billing, with a focus on mental health or behavioral health services.
• Proven experience in denials management, appeals, and insurance follow-up.
• Strong understanding of insurance credentialing, provider enrollment, and payer requirements.
• Proficiency in HCA Clinical Works and other electronic billing systems.
• Familiarity with Medicaid, Medicare, and commercial insurance payers.
• Knowledge of CPT codes, ICD-10 coding, and mental health billing regulations.
• Ability to analyze denial trends and implement solutions to optimize revenue.
• Excellent problem-solving, communication, and organizational skills.

• Certification in Medical Billing & Coding (CPC, CPB, or similar) is a plus.
• Experience working in a psychiatric or behavioral health practice.
• Knowledge of prior authorization processes for mental health services.