Director, IT Field Services

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How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve.

Day (United States of America)

The Director IT Field Services reports to the Executive Director IT Communication Services Operations. This individual leads teams that deliver IT field services support, capacity planning, support application and technical platforms supporting infrastructure planning and business continuity and disaster recovery services. The leader develops near‑term tactical plans and a strategic, longer‑range roadmap to increase automation, improve efficiency and service quality, and reduce overall cost of ownership.

Establishes measurable goals, objectives and operating procedures for enterprise end user devices and peripherals. The Director supports the strategic business plans, applications, and all related matters for computerized information technology for departments and facilities. Manages customer deliverables and expectations as they relate to day‑to‑day support and operations.

• Direct the activities of individual reporting directly to the Director.
• Work closely with Enterprise Project Managers, Director of Technology, VP’s and CIO to meet system strategic and tactical goals and objectives.
• Direct a staff responsible for systems implementation and support.
• Maintain a highly competent staff to meet objectives and strategies.
• Develop and direct training programs for management. Plan and direct hiring, training and development, appraise subordinates and administer promotions and position reviews.
• Recruit, train, retain, and lead high‑performance team managers with full‑time and contract resources that deliver highly reliable, cost‑effective, desktop, IT security and application services to Well Star locations.
• Effectively communicate to the executive team how technology can enable new business initiatives and strategies and drive generation of new revenue streams.
• Perform job evaluations.
• Manage financial and operational governance.
• Identify, prioritize and escalates contractual issues to the vendor that impact clinical, financial, administrative business and infrastructure related processes in a timely manner.
• Resolve non‑routine questions or situations that arise in the departments related to contracts.
• Provide Information Systems Management with progress reports of scheduled projects; consult with management regarding the direction of the enterprise and changes schedules appropriately.
• Develop and maintain capital and operational budgetary requirements for appropriate projects and operational tasks.
• Administer services contracts, sponsor initiatives to support virtualized environment using a virtualized application delivery strategy.
• Review RFP, RFQ, RFI for data and voice network services.
• Develop IS policy & procedures.
• Participate and/or direct the development of long range plans in systems and network, telecommunication, and security.
• Prepare budgets and related financial documents, and be responsible for the attainment of a high return on all investments.
• Actively support IS policies, procedures and initiatives.
• Attend User Group and education programs to keep abreast of current and future applications and technology.
• Assist with Joint Commission requirements with respect to Information Systems function.
• Responsible for assisting with HIPAA requirements with respect to Information systems function.
• Provide IT Leadership and Executive team with weekly updates on accomplishments, plans, outages, Service Desk metrics, completed and planned changes.
• Comply with ITIL processes such as Problem, Change, and Configuration Management related to network, telecommunication, and security operations.
• Fully engage and monitor IT System Availability metrics and compliance.
• Facilitate and oversee MS Patching compliance standards for servers and endpoints.
• Responsible for…