Instructional Technology Coordinator

Instructional Technology Coordinator

Job

Location:

Augusta University – Health Sciences Campus, 1120 15th Street, Augusta, GA 30912
Summerville Campus, 2500 Walton Way, Augusta, GA 30904

Full/Part Time:
Full Time

Augusta University is Georgia's innovation center for education and health care. Training the next generation of innovators, leaders, and health‑care providers in classrooms and clinics on four campuses in Augusta and across the state. More than 12,000 students choose Augusta for its cybersecurity hub and experiential learning that blends the arts, humanities, and health sciences. Augusta hosts Georgia's only public academic health center where groundbreaking research creates a healthier, more prosperous Georgia and world‑class clinicians deliver tomorrow's medicine today.

Our mission and values can be found at https://(Use the "Apply for this Job" box below)..

Augusta’s distinct characteristics include real‑world experiences, community engagement, and a culture of partnership with corporate and government entities to address local, state, and regional needs. The University System of Georgia (USG) supports us, whose core values are Integrity, Excellence, Accountability, and Respect. For more on USG’s core values and conduct, visit https:// Freedom of Expression is also a core principle, available at https://.

Augusta University Online (AU Online) expands learning through advanced technology. It supports faculty with best‑in‑class instructional methods and models of student support, and fosters a sense of belonging and engagement for online students. Our team embraces performance, innovation, and personalized online education.

Under the general supervision of the Director of Instructional Design and the AVP of AU Online, the Instructional Technology Coordinator (ITC) will work directly with the Division of Information Technology to coordinate the IT and technology needs of AU Online. The ITC will serve as the primary point of contact for the AU Online learner incident response system, support the LMS, and manage the integration of technologies that interface with the AU Online platform (Banner, EAB Navigate, Pathify, etc.)

while ensuring data security and integrity.

• Record Management: Provide LMS reports, monitor usage data, ensure data security and privacy compliance, and monitor system performance.
• Resource Development and
  
  Collaboration:
  
  Identify technology opportunities, research and recommend educational software, develop user guides and training libraries, stay informed on emerging trends, recommend and pilot innovative technology projects, and support vendor management as needed.
• Technology Support / Systems Management: Offer LMS (D2L) course administration support, resolve technology incidents, use authoring tools to create learning objects, prepare courses for delivery, communicate changes to constituents, and lead the AU Online ticketing system.
• Other Duties: Perform all other job‑related duties as assigned.

Bachelor's degree in Instructional/Educational Technology (or related field) and at least one year of experience in Information Technology or a related environment.

• Experience in a higher education environment with teaching and/or training experience.
• Experience supporting academic technologies in an educational setting.
• Experience evaluating, implementing, and maintaining software.
• Working knowledge of D2L.
• Knowledge of instructional design methodologies and accessibility.
• Experience training others on technology topics.
• Ability to interpret and respond to user problems through helpdesk.
• Experience with system reporting and troubleshooting.

• Experience supporting an LMS for an online program.
• Prior teaching or training experience.
• Working knowledge of ECHO 360, Turnitin, Voice Thread, Hypothesis, EAB Navigate, Banner, or Pathify.
• Understanding of FERPA and data privacy issues.
• Knowledge of documentation and data analysis techniques.

• Knowledge: Academic…