Field Service Representative; FSR

Overview

The Lockwood Group is a Global Professional Services Provider established to deliver Mission Readiness service and solutions to the Department of Defense and Federal Government. This role supports our Army customer at Aberdeen Proving Ground, MD as a Field Service Representative (FSR).

Position Summary

The Lockwood Group has an opening for a Field Service Representative to support our Army customer at Aberdeen Proving Ground, MD.

• Coordinate receipt, preparation, and timely shipment of CCE V2/V4 and SFF systems, ensuring on-time delivery to supported units.
• Lead New Equipment Fielding (NEF) and Total Package Fielding (TPF) operations in accordance with AR and DA PAM 700-142.
• Deliver, install, configure, repair, maintain, and test tactical network systems across multiple CONUS/OCONUS locations.
• Perform system diagnostics, troubleshoot hardware/software malfunctions, and implement corrective actions to restore full functionality.
• Install and manage Wi-Fi Security and SFF systems supporting enterprise wireless LAN and edge access networking environments.
• Enhance network security and reduce downtime by supporting multi-enclave operations (voice, video, and data).
• Provision servers, create and validate test environments, and maintain physical and virtual infrastructure across 48+ systems.
• Manage virtualization environments, including physical/virtual storage, VDI, routers, switches, UPS, PDUs, and servers.
• Represent PM Tactical Network programs in fielding and modernization activities, ensuring seamless integration and operational readiness.

• Active Secret Clearance
• 3–5+ years of experience in tactical communications, IT systems, or network fielding support.
• Hands-on experience with CCE systems (V2/V4) and/or Small Form Factor solutions.
• Strong background in system installation, repair, troubleshooting, and sustainment.
• Familiarity with Army fielding processes (NEF/TPF) and related regulations (AR/DA PAM 700-142).
• Proficiency in virtualization technologies, enterprise networking, and multi-enclave operations.
• Ability to travel frequently (CONUS/OCONUS TDY).
• Excellent problem-solving skills and ability to work independently in high-tempo environments.

• 30%

• 80k to 90k

The Lockwood Group offers a competitive benefits package, including Paid Time Off, medical, dental, and vision insurance, health and wellness, various optional add-on benefits, and a retirement 401(k) plan with Company match.

The Lockwood Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

The Lockwood Group will consider qualified applicants with criminal histories for employment in accordance with relevant laws.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Defense and Space Manufacturing