Clinical Consultant II, Enabling Technologies – Augusta, GA

We anticipate the application window for this opening will close on – 29 Oct 2025. At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

At Medtronic, the Clinical Consultant II, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neuro Surgery / Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

This is a field based role. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver’s license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

• Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on‑site installations with our customers

• Represent Medtronic during technology‑enabled procedures to provide technical assistance.

• Maintain system hardware and software to maximize system performance.

• Install software and hardware upgrades.

• Perform system preventative maintenance.

• Provide telephone clinical support to customers.

• Use UNIX/LINUX commands to modify operating files.

• Fulfill software and service contract obligations.

• Act as the primary Medtronic customer liaison for repair and technical support issues.

• Provide timely information to the district team regarding customer concerns, issues and market opportunities.

• Provide service to customers per their individual needs.

• Maintain familiarity with status of calls and issues at customer sites.

• Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution.

• File weekly site visit and customer contact reports for service improvement purposes.

• Educate and train physicians and hospital personnel — OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies — on technical matters relating to our technology‑enabled procedures.

• Provide a clinical resource for surgeons, clinicians and others being trained.

• Update customers on tips, shortcuts and suggestions, as appropriate.

• Participate in in‑house sponsored customer training at designated sites for both internal and external partners.

• Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).

• Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology‑enabled procedures.

• Work and collaborate with NRCs, Spinal Sales, and Neuro Surgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology‑enabled procedures.

• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.

• Submit reports and provide information as directed.

• Cooperate with all personnel on the execution of Company programs.

• Support more complex, new image‑guided products and applications to physicians and hospital staff.

• Work as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.

• Provide input on new product development based on in‑field experience.

• Be responsible for documentation at new or existing installations.

• Adhere to company policies and conduct all business in an ethical manner.

We seek out and hire a diverse workforce at every level:
We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient‑centric, passionate, and who…