Service Delivery Consultant II

ADP is hiring a Service Delivery Consultant II.

Are you excited by the prospect of uncovering and delivering creative solutions to complex problems? Do you thrive in a collaborative, forward-thinking technical support environment? Are you willing to take risks and help our clients achieve greatness?

In this role, you will be a subject matter expert in Autopay/Mainframe and serve as a primary support liaison between COS, internal partners, and clients, providing application and technical support for all versions of ADP’s product offerings.

You will deliver “first class” service to clients and uphold ADP’s service reputation and client satisfaction.

• Provide technical support and assistance to Managed Payroll Teams, Clients, Relationship/Success Management, Implementation, and COS Shared Services groups.
• Resolve client application questions or problems related to system setup, product functionality, security setup, workflow, and product enhancements in payroll and HR.
• Use your knowledge of tools including Autopay, PTCS, MR2000, PMEI, iServ, PMF, CEH, Siebel CRM, Enterprise, Vantage, ADPR, iProducts, and SMS/Netsecure to creatively resolve escalations and issues.
• Provide mentorship to Service Delivery Consultants I & IIs.
• Collaborate with multiple departments to improve client service.

• At least 1-2 years of experience in a customer service environment.
• Working knowledge of Autopay/Mainframe.

• Support for product/application issues and assigned ADP software and applications.
• Ability to analyze conditions and errors related to client or database platform and provide resolution paths.
• Product knowledge:
  Vantage, Enterprise (Versions 5 and
  6), MyADP, SMS/Netsecure.

ADP is a global leader in human resources technology, offering payroll, tax, human resources, benefits, and more solutions. We are committed to diversity, equity, inclusion, and innovation. Learn more about our DEI commitments and awards via our website.

ADP is committed to an inclusive, diverse and equitable workplace. Hiring decisions are based on qualifications, experience, and job performance. See our culture and values at

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Location:

Augusta, GA. Salary: $73,176.80 - $.