URBN IT Support Analyst

Role Summary

URBN is looking for an IT Support Analyst who is responsible for providing technical support for all office equipment in our Call Center as well as remote employees. Support includes but is not limited to computers, mobile devices, printers, software, Zoom equipment, and other peripherals.

• Provides support for all employees using back office equipment across in our Call Center as well as employees globally
• Utilize troubleshooting techniques to diagnose and resolve issues submitted through our help desk website as well as case escalations submitted via our remote support teams
• Maintain Zoom rooms used within the Call Center
• Manage hardware deployment for new employees and refreshing existing equipment
• Responsible for shipping and receiving equipment

• Experience troubleshooting Windows 10, macOS, Chrome
  
  OS, iOS, and Android

devices.
* Microsoft Office 365 experience (Office apps, One Drive/SharePoint) as well as Google Workspace experience (Gmail, Google Productivity applications)

• Experience troubleshooting printers
• Experience as a technical resource within a Call Center environment a plus

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Urban Outfitters